GoodRx for Pets Customer Help Center Answers to commonly
asked questions.

Pet medications marked “Rx required” mean that it is a medication that requires a valid prescription from a veterinarian.

To purchase a prescription pet medication, simply add the medication to your cart and proceed through the checkout process. During this process, you’ll be asked for information about your pet and about your veterinarian. We’ll use this information to contact your veterinarian on your behalf to verify approval of the prescription.

You can also choose the mail the original prescription to:

GoodRx for Pets
14540 NW 60th Avenue
Miami Lakes, FL 33014

Note that only original prescriptions can be accepted.

Once you place the order for pet medications, GoodRx for Pets will contact your veterinarian for prescription approval. If we have your email address on file, we will send you updates each time we attempt to contact your vet and to let you know once we have received the prescription. We’ll also use your email address to notify you if we’re unable to reach your vet or verify the prescription.

Orders for Rx pet medications will be placed on hold if we are unable to get prescription approval from your vet.

After we receive the original prescription via mail, your order will be processed within 24 to 48 hours.

No. Customers must mail in the original prescription. Scanned or faxed copies can only be accepted directly from veterinary offices.

No. We cannot process orders for Rx medications until after we either receive the original prescription or are able to verify the prescription with your vet.

GoodRx for Pets reaches out to vets the same day if the order is placed during business hours. The first attempt is made by fax, unless it’s a mobile veterinarian. If we do not receive a reply, we follow up by phone every 2 business days.

Once Rx approval is received from your vet, orders are processed within 24 hours.

We are unable to provide refunds for Rx medications.

Orders for prescription pet medications can be canceled up until the time the prescription has been prepared. Once prepared, GoodRx for Pets cannot accept cancelations.

Under Wis. Stats. s. 450.13 (5m) (a), the Pharmacist may substitute a less expensive drug product equivalent, unless the consumer or prescribing veterinarian has indicated otherwise.

Wisconsin generics list
GoodRx for Pets’s list of generics with price

Compounding is the process of preparing medications in specific strengths or forms that might not be commercially available. It provides flexibility when an animal needs a medication in a different form, such as a liquid instead of a tablet, or a specific strength that’s easier to give or better suited to an animal’s needs.

Sometimes, a commercially available medication isn't available in the strength, dosage form, or flavor that works best for your pet. In these cases, your veterinarian may prescribe a compounded version to make administration easier or more practical. For instance, some medications may be prepared in different strengths or forms, such as turning a tablet into a liquid, to make administration easier.

Compounded medications are prepared under strict quality and safety standards to help ensure consistency and reliability. When prescribed by your veterinarian, they can offer options when a medication needs to be provided in a different strength, form, or flavor. As with any medication, always follow your veterinarian’s directions.

Yes. Compounded medications can only be dispensed with a valid prescription from a licensed veterinarian. This requirement helps ensure your pet receives the correct medication, dosage, and strength for safe and appropriate treatment.

All prescription medications ordered through GoodRxforPets are fulfilled and dispensed by Allivet, a licensed pharmacy. Compounded preparations dispensed through Allivet are manufactured by Wedgewood Connect, an FDA-registered outsourcing facility that adheres to current Good Manufacturing Practice (cGMP) standards. Wedgewood Connect maintains required state licenses and registrations.